A major Hollywood media company built a large facility to handle media transformation, but a major consulting firm's PMO process failed, badly affecting revenue and customer relations. We were brought in to assess issues, dismantle the consultant's solution, and build a better one without significant downtime. The top leadership was replaced, and our goal was to achieve profitability within 18 months.  Our turnaround plan was simple:

​

• Assess & Improve: From Day One, we interviewed staff and identified key issues, eliminating unnecessary steps and improving the "PO to Fulfillment" metric within the first month.
   

• Relationship Repairs: We listened to valid complaints and committed to improvements and deadlines. Based on our new team’s reputation, we regained orders and revenue while we quickly tackled the problems.
   

• Digital Transformation: As the industry shifted from physical media to digital files, we increased our digital operations despite manual processes which capped our capacity.
   

• Scale Rapidly: To meet ever-increasing digital demand, we expanded our digital capacity – installing servers and software, automating workflows, and retraining tape room staff for digital roles.
   

With our experienced leadership and a dedicated core team, the division achieved profitability in 9 months (half the 18 allotted) and increased digital capacity from 300 to 30,000 files per month, completing the turnaround.  As a result, we were promoted to Senior Vice President, Operations.

​

Core competencies:  Leadership • Motivation • Expert Planning • Business Acumen • Customer Relationship • Mentoring